Talent System Administration

Ensure Continuous Performance and Value
from Your Talent Technology Solution

While most organizations devote significant time and resources to implementing their talent management systems, they often underestimate the needs that drive performance after go-live. From user support and training to reporting, system administration and continuous improvement, these needs are critical to success over time. Futurestep provides outsourced system administration services that help organizations meet these ongoing needs and realize significant advantages, including:

• Improving efficiency of day-to-day operations
• Accelerating full-scale adoption throughout the enterprise
• Achieving business ROI through use of validated metrics

Services Overview

Below are examples of Outsourced System Administration services offered by Futurestep. Additional services are also available based on the needs of your organization. Services include:

• User Support—User account setup, maintenance and guidance
• Upgrade Support—Stay on top of the latest maintenance patches and new release upgrades
• Vendor Interaction—Covers general maintenance as well as specific problems
• Configuration Management—Covers workflow, documents and templates, source tracking, and other content-related needs
• Outsourced Systems Administrative Reporting—Situational reporting covers items such as categorized inbound calls, resolution and response times, and other usage data
• User Training—Customized onsite or Web-based training for all user types
• Additional Technical Support—Including investigation, escalation, reporting and resolution tracking for issues relating to recruiting technologies